The Vietnam Immigration Department runs a NO REFUND policy on all Vietnam visas as they charge for work done. Once your visa application status is put under "OK" or "Pending" we are unable to reimburse you the fee.
If you submitted and your application is declined by the Vietnam Immigration Department, you will be refunded full money to your account.
Vietnam-visa-arrival.com is not held responsible for any visa granted incorrectly or refused entry due to incorrect visa information. Though every effort will be made on our part to correct any visa issues until the time you enter Vietnam, no refund will be given to you in case of false or incorrect information from your side.
If you wish to cancel your visa application, contact us immediately to prevent any unnecessary cost being incurred. If we receive your notification before we submit your application to Immigration Department, you will be refunded your money minus transaction service fee of USD 2.00.