Payment can be made by the following accepted methods: Credit Card and Paypal.
• Online payment by credit card via Onepay system.
• Paypal - very convenient for those who have Paypal account.
The regulation duration to process an Visa on Arrival regulated by the Vietnam Immigration is 5 working days. However, it normal takes 2-3 working days for Standard cases and 8 to 4 working hours for Urgent cases when you proceed your visa through our website www.vietnamvisa.holiday
The proceeding hours are counted only when the full payment and all required application information details accepted by the Vietnam Immigration Department. Incase Vietnam Immigration Department request additional documents, then may delay the processing without further explanations, it will not be our fault.
In case of natural catastrophe, Vietnam Immigration Department system error, etc. that we can’t process your urgent visa, we will process your application as a normal case and will refund you the difference between two types of visa processing time.
Our service provided is completed once the letter of approval for visa is sent to the email address you submitted to us within the processing time above. You are required to acknowledge us the receiving this letter. We are not responsible for any delay/loss caused by the wrong email addresses supplied by applicants or the situation that applicants do not notify us by email that approval letter is not received.
ERRORS & MODIFICATION
Mistakes are unavoidable. We suggest that you check the your details before you submit to us and the details on the approval letter you get from us carefully.
• If you find your errors after you submit, please inform us immediately. As normal, just after we receive your application, we apply for your Visa to Immigration Department immediately. So it may be the case that we have to apply your application one more time, then you are responsible for the application fee.
• If you find any errors on the letter of approval, please inform us immediately. We will apply again without any surcharge.
• Please note, Letter of Approval for both Visa on Arrival and Visa Approval can not modified. Once processed, it is fixed. If you have to change your passport before you enter Vietnam, then your Approval letter is no longer valid and you have to apply your Visa to Vietnam again.
• We strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.
We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application is declined by the Immigration Department of Vietnam.
Normally, it takes 2 working days to process an approval letter, however, there are also exceptions, delay due to unforeseen problems since the process is total dependent on the Immigration Department of Vietnam. We strongly recommend that you apply for a visa at least 10 working days in advance to avoid any problem.
The letter of approval normally is issued separately for each application, however, in some cases, it is issued on a shared basis for all applicants who apply for a visa at the same time. This is the Vietnam Immigration Department sole decision. If you need separate letter of approval, kindly notify us at the time you submit your application.
Please note that we also reserve the right to refuse to any visa requests.
All efforts have been made to ensure the accuracy of descriptions and information contained on our website. However, occasionally circumstances may subsequently change and in the event of any significant or long-term changes, you will be informed of these at the time of booking or as soon as reasonably possible if there is time before your departure.
REFUND & CANCELLATION POLICY
The Vietnam Immigration Department runs a NO REFUND policy on all Vietnam visas as they charge for work done. Once your visa application status is put under "OK" or "Pending" we are unable to reimburse you the fee.
If you submitted and your application is declined by the Vietnam Immigration Department, you will be refunded full money to your account.
vietnamvisa is not held responsible for any visa granted incorrectly or refused entry due to incorrect visa information. Though every effort will be made on our part to correct any visa issues until the time you enter Vietnam, no refund will be given to you in case of false or incorrect information from your side.
If you wish to cancel your visa application, contact us immediately to prevent any unnecessary cost being incurred. If we receive your notification before we submit your application to Immigration Department, you will be refunded your money minus transaction service fee of USD 2.00.